Returns & Exchanges

At Northlight Christmas Store, we take pride in crafting artificial plants and decor that bring the timeless beauty of nature into your home. We want you to be completely satisfied with your purchase of our realistic artificial trees, flowers, garlands, and holiday decorations.

If you’re not entirely happy with your item, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your order. Please note that all items must be in their original condition – unused, unassembled, and in their original packaging with all tags attached.

Non-Returnable Items

To ensure the highest standards of quality and hygiene for all our customers, the following items cannot be returned or exchanged:

• Artificial Christmas Trees that have been assembled or decorated
• Artificial Garlands that have been hung or manipulated
• Artificial Swag that shows any signs of installation
• Any product that is not in its original condition, is damaged, or missing parts for reasons not due to our error

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Provide your order number and details about the item you wish to return or exchange
3. Our team will respond with a Return Merchandise Authorization (RMA) number and instructions
4. Package the item securely in its original packaging
5. Clearly write the RMA number on the outside of the package
6. Ship the package to our warehouse address (provided with your RMA instructions)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once we receive and inspect your return:

• Refunds will be processed within 5-7 business days
• The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days after we process the refund)

Note: Original shipping fees are non-refundable for returns that are not due to our error.

Exchange Processing

For exchanges:

• We will process your exchange once we receive the original item
• If the exchanged item has a higher value, you will be charged the difference
• If the exchanged item has a lower value, we will refund the difference to your original payment method
• We will ship the exchanged item using your original shipping method unless otherwise requested

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of damaged or defective items.

Return Address

Please do not ship returns to our business address. All returns must be sent to our warehouse facility using the address provided with your RMA authorization. Returns sent without an RMA number may experience delays in processing.

Return Request Template

Use the following template to request a return or exchange:

We strive to make your experience with Northlight Christmas Store as joyful and seamless as bringing nature’s beauty into your home. Thank you for trusting us with your decor needs.