About Our Products

What types of artificial plants and decor do you offer?
We specialize in a wide range of high-quality artificial decor including Christmas trees, garlands, plants, flowers, berries, branches, grasses, leaf sprays, pine cones, succulents, swags, topiaries, and trees. Our collection is designed to bring natural beauty into your home without the maintenance.
How realistic are your artificial plants?
Our products are crafted with meticulous attention to detail to create realistic and elegant decor that mimics nature’s beauty. We use high-quality materials to ensure our artificial plants and trees look authentic and last for seasons to come.

Ordering & Account

How do I place an order?
Simply browse our collection, add your favorite items to cart, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track your orders, save your shipping preferences, and enjoy a faster checkout experience in the future.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information throughout the checkout process.

Shipping & Delivery

Where do you ship?
We proudly ship worldwide, excluding a few remote regions in Asia and other isolated areas for logistical reasons.
What shipping options are available?
We offer two convenient options:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
We process orders within 1-2 business days, carefully packaging your items to prevent damage during transit.
Will I receive tracking information?
Yes, once your order is dispatched, you’ll receive a confirmation email with tracking information so you can monitor your delivery every step of the way.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Please contact our customer support team at [email protected] to initiate a return.
What if my item arrives damaged?
We carefully package all items to prevent damage, but if your order arrives damaged, please contact us immediately at [email protected] with photos of the damage, and we’ll gladly assist you.

Contact Information

How can I contact customer service?
Our friendly customer support team is available via email at [email protected]. We’re happy to help with any questions or concerns you may have.
What are your business hours?
Our team monitors emails during regular business hours (9am-5pm CST, Monday-Friday), and we strive to respond to all inquiries within 24 hours.

Thank you for choosing Northlight Christmas Store—where we combine effortless beauty with reliable service to make every season special.